5 Tips to Improve Your Follow-Up Sales Skills While Building Customer Loyalty
5 Tips to Improve Your Follow-Up Sales Skills While Building Customer Loyalty POSTED BY: PROFESSION BIZ Most businesses engage in follow-ups with their exiting customers. Of course, sometimes the follow-up phone call has been months in the making. Today I received one in the form of a voice mail that was probably like those you may have received. Hi, I am just seeing if you need any promotional items? uh Our records show that you have bought from us (insert company’s name), uh, in the past. (Pause) My name is (insert name) and you can call me , uh, at (inset phone number). Not only did I frown, I began to wonder why I bought from this company to begin with. Then I remembered, the firm was part of a business networking group where I was a member. My next thought was who was this person? My relationship is with the owner who is also a sales person. From my perspective, this sales person missed a lot of opportunities to put a smile on my face and instead he created
